Wrong filing of tax provisional instead of individual

Good day. I filled my tax via SARS e filing for 201 and it triggered an audit. I got a refund after providing the docs, then after a few days I decided to call the SARS call centre. The guy on the other side told me that I need to file for 2009 and 2011 and that I made a mistake and I filed for provisional tax. They fined me for R2900 interest, now I owe them according to the efilling at the SARS branch. They were not very helpful either, the lady told me I must just pay the outstanding monies. I'm sure this is not the first time something like this has happened. what can I do to rectify?

You need to go into a SARS branch with all your paperwork and tell them what has happened and request the interest and any penalties be reversed.