Voucher code not working
By Evan Robinson · Updated
This is not a tax question - paid June 3 - received a voucher code - when I try and input the code 'Sorry that code is incorrect' comes up. Who do I contact to rectify this - who can I email with details?
This might occur if you mistake one of the letters for numbers or vice-versa. Perhaps try to copy and paste the code then try again. Be careful of the letter B looking like the number 8, or the number 5 looking like the letter S.
Actually I copied the voucher number - and double checked it - did it twice - didn't work. Also the voucher number seemed to be 1 digit longer than I could input.
That is odd. Vouchers have been working fine for other people all of today. I can only think that when you copy-pasted you also included a space character - one that you wouldn't easily have seen - and that this caused the system not to find your voucher.
Please will you try again?
Please will you try again?
Thanks think that must be the problem considering the last digit wouldn't go in - must have left a space at the beginning.
No worries, these things happen to everyone :)