SARS delay in refunding?

By Marc Sevitz · Updated 17 December 2014

Hi Tim..I submitted my outstanding returns for 2012 on the 02 Dec and 2013 on the 09th Dec. The first one was selected for verification/audit and I submitted the supporting doc on the 3rd, there was a refund due of r971. The second one reflected a refund due to me of r13k, and was not selected for audit as per the notice that is viewable on efiling. I tried calling the contact centre but its a a nightmare to get through. I decided to send a request via email all I needed to know is when the refund will be paid out and if there's any update on the audit matter. They sent me an email with an attachment advising that my email will be attended to within 21working days, that's rather ridiculous just for them to advise me on a turn around time on the refund and audit??? All my returns are up to date, I have no outstanding penalties and my banking details are correct. I cannot understand what the delay is, and I just needed some guidance from you in respect to this matter. Thanks

TaxTim Marc said:
17 December 2014 at 9:03

Please have a look through our article on why you may have a delayed refund from SARS in order to get a better understanding of the turnaround process.

Kimber said:
17 December 2014 at 9:45

Thanks so much for the reply now I know what to expect.

TaxTim Marc said:
17 December 2014 at 16:23

Only a pleasure!