Tech support
How to update your SARS eFiling Security Details
We have tried to connect to your eFiling profile, but instead we’ve received this error: This error could be caused by SA
Read moreCan someone from TaxTim phone me?
TaxTim provides an online service only, with all communication handled exclusively through email via our Helpdesk. This approach ensures that your queries are c
Read moreHow to refresh your import data on eFiling
If your employer, medical aid, retirement annuity, or investment fund has informed you that the tax certificate they provided is outdated and that they have sen
Read moreWhy is my IRP5 not being imported from eFiling?
The helpdesk has been inundated with questions asking why TaxTim is unable to import IRP5 details from eFiling and why taxpayers have to manually enter all the
Read moreCan I delete a tax return on eFiling?
Did you start a wrong tax return on eFiling by mistake? This could happen for example, if you selected the wrong tax year. Can you delete the tax return and st
Read moreHow do I delete a tax return on TaxTim?
1. Login to your TaxTim profile. 2. Click the My Returns button in the top header menu. 3. Click on Delete a tax return. 4. Then click on the tax return y
Read moreI need to pay SARS
When should I pay SARS You’ve received your assessment, sent SARS your supporting documents but owe SARS on the initial assessment, what should you do?
Read moreWhy can't I see my return on eFiling after TaxTim submitted it for me?
Why can't I see my return on eFiling after TaxTim submitted it for me? If you don’t see your tax return immediately on eFiling after we’ve conf
Read moreHow do I review my tax return before submitting?
1. Finish answering all of Tim's questions in the animated chat.2. Click Continue.3. Continue through the return checking system and/or payment steps.4. When yo
Read moreHow do I go back to a section on my chat with Tim?
Step 1: Log in to your TaxTim account. Step 2: Click on My Returns in the top menu bar and select the applicable tax return you want to update.
Read moreWhy must I update my tax return with TaxTim?
Question:I have completed my return on TaxTim already and now he is asking me to update some information before he can file? Why is that? Will I lose my informa
Read moreWhy do I not have a make payment button on my additional ITA34?
If your ITA34 does not have a Make Payment button, then this means that the particular ITA34 you are looking at has a R0 assessment. Rather log back into eFilin
Read moreHow do I upgrade my package with TaxTim?
In order to upgrade between the LITE, SMART and ULTRA packages please follow these simple steps: Click MY RETURNS at the top of your screen when logged into
Read moreHow do I add a section with TaxTim?
In order to add a section when completing your chat with Tim please follow these simple steps: Click the Sections Tab on the left side of your screen, just a
Read moreHow do I make changes to my return?
If you wish to make changes to the information on your TaxTim return then simply follow these easy steps: Click MY RETURNS on the top of your TaxTim login pa
Read moreWhat do I do if a question doesn't apply to me?
Question: What do I click if a TaxTim question isn't relevent or does not apply to me? Answer: There should be an option to click "doesn't apply", by clicking th
Read moreI have a new email address, how do I transfer my profile?
1. Login to your TaxTim profile. 2. Click on My Profile in the top menu bar. 3. Update your old email address to the new one you wish for us to contact you on.
Read moreCan I add two tax numbers to my TaxTim profile?
Some users have asked for a way to register more than one tax number / SARS tax profile using the same email address. Our website does not allow for multiple ta
Read moreI have more than one employer / multiple IRP5s
If you worked for multiple employers and/or have several IRP5/IT3a documents, please take note of below. Make sure that all of your documents relate to the tax y
Read moreI started a tax return for the wrong year
If you started a tax return for the wrong year, please follow the steps below: 1. Login to your TaxTim profile. 2. Click on My Returns in the top menu bar. 3.
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